{"id":3701,"date":"2025-08-25T12:22:13","date_gmt":"2025-08-25T05:22:13","guid":{"rendered":"https:\/\/triviettea.com\/chinh-sach\/"},"modified":"2025-09-24T15:36:58","modified_gmt":"2025-09-24T08:36:58","slug":"policy","status":"publish","type":"page","link":"https:\/\/triviettea.com\/en\/policy\/","title":{"rendered":"Policy"},"content":{"rendered":"\r\n<h2 class=\"wp-block-heading\"><strong><span dir=\"auto\">I. Privacy Policy<\/span><\/strong><\/h2>\r\n<p><strong><em><span dir=\"auto\">Commitment to protecting customer information \u2013 Tra Tri Viet<\/span><\/em><\/strong><\/p>\r\n<p><span dir=\"auto\">At Tra Tri Viet, we value your trust. Therefore, all personal information provided by customers is strictly protected, used transparently and only to bring you the best shopping and tea-enjoying experience.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">1. Purpose of information collection<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">When ordering at Tra Tri Viet website, customers need to provide some basic information such as:<\/span><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Full name<\/span><\/li>\r\n<li><span dir=\"auto\">Phone number<\/span><\/li>\r\n<li><span dir=\"auto\">Email address<\/span><\/li>\r\n<\/ul>\r\n<p><strong><em><span dir=\"auto\">This information is only used for:<\/span><\/em><\/strong><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Contact to confirm and deliver to the right person, right place<\/span><\/li>\r\n<li><span dir=\"auto\">Send exclusive offers to customers (like birthday gifts, loyalty programs)<\/span><\/li>\r\n<li><span dir=\"auto\">Improve the shopping experience on the website<\/span><\/li>\r\n<\/ul>\r\n<p><span dir=\"auto\">In addition, Tri Viet may store order-related information to support customers in future transactions.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">2. Scope of information use<\/span><\/strong><\/h3>\r\n<h5 class=\"wp-block-heading\"><span dir=\"auto\">Your personal information is only used for:<\/span><\/h5>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Provide products and services according to order requirements<\/span><\/li>\r\n<li><span dir=\"auto\">Send notifications and promotional programs related to Tri Viet<\/span><\/li>\r\n<li><span dir=\"auto\">Prevent fraud and account forgery<\/span><\/li>\r\n<li><span dir=\"auto\">Support to solve problems when needed<\/span><\/li>\r\n<\/ul>\r\n<p><strong><span dir=\"auto\">Note:<\/span><\/strong><span dir=\"auto\">\u00a0Tra Tri Viet absolutely does not share, buy, sell or disclose personal information to third parties, except in cases of request from competent State agencies as prescribed by law.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">3. Information storage time<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Personal information will be kept until you request cancellation or self-deletion on the system. In all cases, data is securely kept on Tri Viet&#8217;s server.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">4. Customer rights<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Customers have the right to:<\/span><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Review, correct, or delete personal information at any time.<\/span><\/li>\r\n<li><span dir=\"auto\">Send a request or complaint to Tri Viet if you discover that your information has been leaked or misused.<\/span><\/li>\r\n<li><span dir=\"auto\">Get quick response and resolution within 10 business days.<\/span><\/li>\r\n<\/ul>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">5. Commitment to confidentiality<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Tra Tri Viet commits:<\/span><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Absolute security of customer&#8217;s personal information and payment information.<\/span><\/li>\r\n<li><span dir=\"auto\">Do not use information outside the announced scope.<\/span><\/li>\r\n<li><span dir=\"auto\">Promptly notify customers and authorities if the system is at risk of being hacked.<\/span><\/li>\r\n<\/ul>\r\n<p><span dir=\"auto\">All online payment transactions are processed through a reputable affiliated banking system. We only accept necessary information and ensure the highest level of security.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">6. Contact<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">For any questions, comments or requests for information correction, please contact:<\/span><\/p>\r\n<p><span dir=\"auto\">TRI VIET TEA COMPANY LIMITED<\/span><br \/><span dir=\"auto\">\ud83d\udccd Address: 280b Ly Thuong Kiet, Loc Phat Ward, Bao Loc City<\/span><br \/><span dir=\"auto\">\ud83d\udcde Phone: 0385 035 583<\/span><br \/><span dir=\"auto\">\ud83d\udce7 Email: triviettea@gmail.com<\/span><\/p>\r\n<h2 class=\"wp-block-heading\"><strong><span dir=\"auto\">II. GENERAL TRADING CONDITIONS<\/span><\/strong><\/h2>\r\n<p><span dir=\"auto\">Hello,<\/span><br \/><span dir=\"auto\">Thank you for your trust and companionship with Tra Tri Viet. When accessing and ordering goods on the website\u00a0<\/span><span dir=\"auto\">trivietea.com<\/span><span dir=\"auto\">\u00a0, you have agreed to the general transaction conditions below. These conditions are not only to ensure your rights, but also to maintain transparency and fairness in all transactions.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">1. General principles<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Website\u00a0<\/span><span dir=\"auto\">triviettea.com<\/span><span dir=\"auto\">\u00a0\u00a0 is owned and managed by Tri Viet Import Export Production Trading Company Limited.<\/span><\/p>\r\n<p><span dir=\"auto\">Tri Viet reserves the right to adjust and update the terms as necessary. These changes will be announced on the website and take effect after 05 days.<\/span><\/p>\r\n<p><span dir=\"auto\">Customers please read the terms carefully before ordering to ensure their rights.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">2. Promotional policies &amp; limitations<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">\u00a0To keep fairness for all customers, Tri Viet may apply some limits in promotional programs such as:<\/span><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Limit the number of products each customer can buy.<\/span><\/li>\r\n<li><span dir=\"auto\">The product is for personal consumption only, not for business purposes.<\/span><\/li>\r\n<li><span dir=\"auto\">Tri Viet has the right to refuse or cancel orders if it detects any violation of promotional policies.<\/span><\/li>\r\n<\/ul>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">3. Inspection policy<\/span><\/strong><\/h3>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Customers can carefully check the product before receiving.<\/span><\/li>\r\n<li><span dir=\"auto\">We recommend that you take a video of the unboxing process as evidence in case of any problems.<\/span><\/li>\r\n<li><span dir=\"auto\">If there is an error from Tri Viet, we will support a replacement.<\/span><\/li>\r\n<li><span dir=\"auto\">In case of force majeure (natural disasters, traffic accidents, wrong address, etc.), Tri Viet will flexibly coordinate to ensure customer benefits.<\/span><\/li>\r\n<\/ul>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">4. Return and exchange policy<\/span><\/strong><\/h3>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Exchange\/return period: within 03 days from date of receipt.<\/span><\/li>\r\n<li><span dir=\"auto\">Products can be exchanged\/returned when:<\/span><\/li>\r\n<\/ul>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Still have original seal, packaging, unused.<\/span><\/li>\r\n<li><span dir=\"auto\">Wrong delivery, missing delivery<\/span><\/li>\r\n<li><span dir=\"auto\">Product is defective due to manufacturing or damaged during shipping.<\/span><\/li>\r\n<li><span dir=\"auto\">No exchange\/return for reasons of dislike or dissatisfaction.<\/span><\/li>\r\n<li><span dir=\"auto\">Please contact hotline 0385 035 583 or email triviettea@gmail.com within 24 hours of detecting the problem for fastest support.<\/span><\/li>\r\n<\/ul>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">5. Warranty policy<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Tri Viet does not apply warranty policy for tea products. We guarantee that the products always meet quality standards, are as described and are safe for health.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">7. Commitment to transparency<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Only sell genuine quality products, absolutely say no to fake or low quality products. If the product is found to be not as committed, Tri Viet will be responsible for compensation.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">8. Rights and obligations<\/span><\/strong><\/h3>\r\n<h5 class=\"wp-block-heading\"><strong><em><span dir=\"auto\">Tri Viet&#8217;s obligations<\/span><\/em><\/strong><\/h5>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Provide products with the right quality and description.<\/span><\/li>\r\n<li><span dir=\"auto\">Transparent information about prices, promotions, and sales policies.<\/span><\/li>\r\n<li><span dir=\"auto\">Store and secure customer information according to the law.<\/span><\/li>\r\n<\/ul>\r\n<p><strong><em><span dir=\"auto\">Customer obligations<\/span><\/em><\/strong><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Provide accurate information when ordering.<\/span><\/li>\r\n<li><span dir=\"auto\">Payment and receipt on time.<\/span><\/li>\r\n<li><span dir=\"auto\">Do not use Tri Viet&#8217;s services for fraudulent or illegal business purposes.<\/span><\/li>\r\n<\/ul>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">9. Disclaimer<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Tri Viet is not responsible in case of damage caused by:<\/span><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">The customer did not follow the instructions for use.<\/span><\/li>\r\n<li><span dir=\"auto\">Force majeure beyond control (natural disasters, epidemics, fires, etc.).<\/span><\/li>\r\n<\/ul>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">10. Applicable law &amp; dispute resolution<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">The above terms are governed by Vietnamese law. Any dispute will be resolved through negotiation in good faith. In case of failure, the dispute will be resolved by Vietnamese Court.<\/span><\/p>\r\n<p><span dir=\"auto\">For Tri Viet, each cup of tea is not only about flavor, but also about trust and connection. We are honored to accompany you on the journey of enjoying safe, pure and meaningful tea.<\/span><\/p>\r\n<h2 class=\"wp-block-heading\"><strong><span dir=\"auto\">III. OPERATING POLICY AND GENERAL REGULATIONS:<\/span><\/strong><\/h2>\r\n<p><span dir=\"auto\">Tri Viet preserves the flavor of tea as it preserves a cultural value. Therefore, all regulations here are not only to protect the brand, but also to keep your experience with tea complete and secure.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">1. General principles<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">When visiting and shopping at\u00a0<\/span><a href=\"https:\/\/translate.google.com\/website?sl=auto&amp;tl=en&amp;hl=en&amp;client=webapp&amp;u=http:\/\/triviettea.com\"><span dir=\"auto\">triviettea.com<\/span><\/a><span dir=\"auto\">\u00a0, you also accompany us in appreciating the true value of the product. Any adjustments and changes, if any, will always be publicly and transparently informed.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">2. Responsibility &amp; Information<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">\u00a0The content on this website is compiled to share knowledge, stories and tea products.<\/span><br \/><span dir=\"auto\">Although we always try our best, sometimes the website may be interrupted or have unexpected technical errors. We hope you understand and share.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">3. Copyright &amp; Intellectual Property<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Each image, article, and design on the website is a part of Tri Viet&#8217;s passion.<\/span><br \/><span dir=\"auto\">Please use it for personal, non-commercial purposes only and keep the copyright mark intact when sharing.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">4. Order &amp; use service<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Please provide accurate information when purchasing so we can serve you properly.<\/span><\/p>\r\n<p><span dir=\"auto\">Tri Viet does not encourage trial orders, falsification of information or use of services for illegal purposes.<\/span><br \/><strong><span dir=\"auto\">5. Price &amp; payment<\/span><\/strong><\/p>\r\n<p><span dir=\"auto\">The price listed on the website is the official price at the time you choose to buy.<\/span><br \/><span dir=\"auto\">In case of price adjustment or business suspension, Tri Viet will notify immediately on the website (not affecting confirmed and paid orders).<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">6. Additional services<\/span><\/strong><\/h3>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Shipping: Delivery according to current policy.<\/span><\/li>\r\n<li><span dir=\"auto\">Return &amp; refund: Applicable to intact products, within the prescribed time.<\/span><\/li>\r\n<li><span dir=\"auto\">Payment: You can choose bank transfer, COD or other methods as instructed on the Payment page.<\/span><\/li>\r\n<\/ul>\r\n<h2 class=\"wp-block-heading\"><strong><span dir=\"auto\">IV. WARRANTY POLICY &#8211; GOODS CHECK &#8211; PAYMENT TRI VIET<\/span><\/strong><\/h2>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">1. Product warranty<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">For Tri Viet, each tea package is not only a product, but also a crystallization of heaven and earth and the artisan&#8217;s passion. Therefore, we always accompany customers to ensure the original quality of each tea bud.<\/span><\/p>\r\n<p><strong><em><span dir=\"auto\">Free warranty conditions:<\/span><\/em><\/strong><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">The product is still under warranty (from the date you receive the product).<\/span><\/li>\r\n<li><span dir=\"auto\">You have full purchase invoice, warranty card, warranty stamp according to Tri Viet regulations.<\/span><\/li>\r\n<\/ul>\r\n<p><strong><em><span dir=\"auto\">Reception process:<\/span><\/em><\/strong><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Customers please contact Tri Viet directly via website or hotline.<\/span><\/li>\r\n<li><span dir=\"auto\">We will receive feedback, check the product, repair\/replace if there is a manufacturer error.<\/span><br \/><span dir=\"auto\">After processing, Tri Viet will notify the customer of the results via the registered communication channel.<\/span><\/li>\r\n<\/ul>\r\n<p><strong><em><span dir=\"auto\">Cases not covered by warranty:<\/span><\/em><\/strong><\/p>\r\n<ul class=\"wp-block-list\">\r\n<li><span dir=\"auto\">Product is out of warranty.<\/span><\/li>\r\n<li><span dir=\"auto\">The information on the warranty card does not match or has been altered.<\/span><\/li>\r\n<li><span dir=\"auto\">Invoice, warranty card or warranty stamp is lost, erased or torn.<\/span><\/li>\r\n<\/ul>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">2. Inspection policy<\/span><\/strong><\/h3>\r\n<p><span dir=\"auto\">Each product delivered to you is carefully sealed to preserve its original value. Therefore, we kindly ask you to only check the correct model and quantity ordered, and not to remove the packaging seal.<\/span><br \/><span dir=\"auto\">Upon receipt, please record a video as a basis for comparison if the product has any problems. If there is an error on Tri Viet&#8217;s part, we will replace the product for the customer.<\/span><\/p>\r\n<p><span dir=\"auto\">In case of unexpected situations (wrong address, customer wants to reschedule delivery, or force majeure such as natural disasters, traffic incidents, etc.), Tri Viet will always flexibly handle to ensure customer benefits.<\/span><\/p>\r\n<h3 class=\"wp-block-heading\"><strong><span dir=\"auto\">3. Payment method<\/span><\/strong><\/h3>\r\n<h4 class=\"wp-block-heading\"><strong><em><span dir=\"auto\">3.1 Payment regulations<\/span><\/em><\/strong><\/h4>\r\n<p><span dir=\"auto\">Before confirming the order, customers can review all information: product, quantity, price, delivery and payment methods.<\/span><\/p>\r\n<p><span dir=\"auto\">Tri Viet ensures transparency &#8211; safety &#8211; security for all transactions.<\/span><\/p>\r\n<p><span dir=\"auto\">Information about returns, warranties and obligations of both parties are clearly published on the website.<\/span><\/p>\r\n<h4 class=\"wp-block-heading\"><strong><em><span dir=\"auto\">3.2 Payment methods<\/span><\/em><\/strong><\/h4>\r\n<p><span dir=\"auto\">Cash on delivery (COD): You receive the goods and pay directly to the delivery staff (including shipping fees if any).<\/span><\/p>\r\n<p><span dir=\"auto\">Online payment (Bank transfer): You can safely choose the form of bank transfer before receiving the goods so that the delivery and receipt takes place completely and conveniently. Order online via the website\u00a0<\/span><span dir=\"auto\">triviettea.com<\/span><span dir=\"auto\">\u00a0or Hotline, Tri Viet team will call to confirm before delivery.<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>I. Privacy Policy Commitment to protecting customer information \u2013 Tra Tri Viet&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3701","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/triviettea.com\/en\/wp-json\/wp\/v2\/pages\/3701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/triviettea.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/triviettea.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/triviettea.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/triviettea.com\/en\/wp-json\/wp\/v2\/comments?post=3701"}],"version-history":[{"count":3,"href":"https:\/\/triviettea.com\/en\/wp-json\/wp\/v2\/pages\/3701\/revisions"}],"predecessor-version":[{"id":4861,"href":"https:\/\/triviettea.com\/en\/wp-json\/wp\/v2\/pages\/3701\/revisions\/4861"}],"wp:attachment":[{"href":"https:\/\/triviettea.com\/en\/wp-json\/wp\/v2\/media?parent=3701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}