Policy

I. Privacy Policy

Commitment to protecting customer information – Tra Tri Viet

At Tra Tri Viet, we value your trust. Therefore, all personal information provided by customers is strictly protected, used transparently and only to bring you the best shopping and tea-enjoying experience.

1. Purpose of information collection

When ordering at Tra Tri Viet website, customers need to provide some basic information such as:

• Full name
• Phone number
• Email address

This information is only used for:

• Contact to confirm and deliver to the right person, right place
• Send exclusive offers to customers (like birthday gifts, loyalty programs)
• Improve the shopping experience on the website

In addition, Tri Viet may store order-related information to support customers in future transactions.

2. Scope of information use

Your personal information is only used for:

• Provide products and services according to order requirements
• Send notifications and promotional programs related to Tri Viet
• Prevent fraud and account forgery
• Support to solve problems when needed

Note: Tra Tri Viet absolutely does not share, buy, sell or disclose personal information to third parties, except in cases of request from competent State agencies as prescribed by law.

3. Information storage time

Personal information will be kept until you request cancellation or self-deletion on the system. In all cases, data is securely kept on Tri Viet’s server.

4. Customer rights

Customers have the right to:

• Review, correct, or delete personal information at any time.
• Send a request or complaint to Tri Viet if you discover that your information has been leaked or misused.
• Get quick response and resolution within 10 business days.

5. Commitment to confidentiality

Tra Tri Viet commits:

• Absolute security of customer’s personal information and payment information.
• Do not use information outside the announced scope.
• Promptly notify customers and authorities if the system is at risk of being hacked.

All online payment transactions are processed through a reputable affiliated banking system. We only accept necessary information and ensure the highest level of security.

6. Contact

For any questions, comments or requests for information correction, please contact:

TRI VIET TEA COMPANY LIMITED
📍 Address: 280b Ly Thuong Kiet, Loc Phat Ward, Bao Loc City
📞 Phone: 0385 035 583
📧 Email: triviettea@gmail.com

II. GENERAL TRADING CONDITIONS

Hello,
Thank you for your trust and companionship with Tra Tri Viet. When accessing and ordering goods on the website trivietea.com , you have agreed to the general transaction conditions below. These conditions are not only to ensure your rights, but also to maintain transparency and fairness in all transactions.

1. General principles

Website triviettea.com   is owned and managed by Tri Viet Import Export Production Trading Company Limited.

Tri Viet reserves the right to adjust and update the terms as necessary. These changes will be announced on the website and take effect after 05 days.

Customers please read the terms carefully before ordering to ensure their rights.

2. Promotional policies & limitations

 To keep fairness for all customers, Tri Viet may apply some limits in promotional programs such as:

• Limit the number of products each customer can buy.
• The product is for personal consumption only, not for business purposes.
• Tri Viet has the right to refuse or cancel orders if it detects any violation of promotional policies.

3. Inspection policy

• Customers can carefully check the product before receiving.
• We recommend that you take a video of the unboxing process as evidence in case of any problems.
• If there is an error from Tri Viet, we will support a replacement.
• In case of force majeure (natural disasters, traffic accidents, wrong address, etc.), Tri Viet will flexibly coordinate to ensure customer benefits.

4. Return and exchange policy

• Exchange/return period: within 03 days from date of receipt.
• Products can be exchanged/returned when:

• Still have original seal, packaging, unused.
• Wrong delivery, missing delivery
• Product is defective due to manufacturing or damaged during shipping.
• No exchange/return for reasons of dislike or dissatisfaction.
• Please contact hotline 0385 035 583 or email triviettea@gmail.com within 24 hours of detecting the problem for fastest support.

5. Warranty policy

Tri Viet does not apply warranty policy for tea products. We guarantee that the products always meet quality standards, are as described and are safe for health.

7. Commitment to transparency

Only sell genuine quality products, absolutely say no to fake or low quality products. If the product is found to be not as committed, Tri Viet will be responsible for compensation.

8. Rights and obligations

Tri Viet’s obligations

• Provide products with the right quality and description.
• Transparent information about prices, promotions, and sales policies.
• Store and secure customer information according to the law.

Customer obligations

• Provide accurate information when ordering.
• Payment and receipt on time.
• Do not use Tri Viet’s services for fraudulent or illegal business purposes.

9. Disclaimer

Tri Viet is not responsible in case of damage caused by:

• The customer did not follow the instructions for use.
• Force majeure beyond control (natural disasters, epidemics, fires, etc.).

10. Applicable law & dispute resolution

The above terms are governed by Vietnamese law. Any dispute will be resolved through negotiation in good faith. In case of failure, the dispute will be resolved by Vietnamese Court.

For Tri Viet, each cup of tea is not only about flavor, but also about trust and connection. We are honored to accompany you on the journey of enjoying safe, pure and meaningful tea.

III. OPERATING POLICY AND GENERAL REGULATIONS:

Tri Viet preserves the flavor of tea as it preserves a cultural value. Therefore, all regulations here are not only to protect the brand, but also to keep your experience with tea complete and secure.

1. General principles

When visiting and shopping at triviettea.com , you also accompany us in appreciating the true value of the product. Any adjustments and changes, if any, will always be publicly and transparently informed.

2. Responsibility & Information

 The content on this website is compiled to share knowledge, stories and tea products.
Although we always try our best, sometimes the website may be interrupted or have unexpected technical errors. We hope you understand and share.

3. Copyright & Intellectual Property

Each image, article, and design on the website is a part of Tri Viet’s passion.
Please use it for personal, non-commercial purposes only and keep the copyright mark intact when sharing.

4. Order & use service

Please provide accurate information when purchasing so we can serve you properly.

Tri Viet does not encourage trial orders, falsification of information or use of services for illegal purposes.
5. Price & payment

The price listed on the website is the official price at the time you choose to buy.
In case of price adjustment or business suspension, Tri Viet will notify immediately on the website (not affecting confirmed and paid orders).

6. Additional services

• Shipping: Delivery according to current policy.
• Return & refund: Applicable to intact products, within the prescribed time.
• Payment: You can choose bank transfer, COD or other methods as instructed on the Payment page.

IV. WARRANTY POLICY – GOODS CHECK – PAYMENT TRI VIET

1. Product warranty

For Tri Viet, each tea package is not only a product, but also a crystallization of heaven and earth and the artisan’s passion. Therefore, we always accompany customers to ensure the original quality of each tea bud.

Free warranty conditions:

• The product is still under warranty (from the date you receive the product).
• You have full purchase invoice, warranty card, warranty stamp according to Tri Viet regulations.

Reception process:

• Customers please contact Tri Viet directly via website or hotline.
• We will receive feedback, check the product, repair/replace if there is a manufacturer error.
  After processing, Tri Viet will notify the customer of the results via the registered communication channel.

Cases not covered by warranty:

• Product is out of warranty.
• The information on the warranty card does not match or has been altered.
• Invoice, warranty card or warranty stamp is lost, erased or torn.

2. Inspection policy

Each product delivered to you is carefully sealed to preserve its original value. Therefore, we kindly ask you to only check the correct model and quantity ordered, and not to remove the packaging seal.
Upon receipt, please record a video as a basis for comparison if the product has any problems. If there is an error on Tri Viet’s part, we will replace the product for the customer.

In case of unexpected situations (wrong address, customer wants to reschedule delivery, or force majeure such as natural disasters, traffic incidents, etc.), Tri Viet will always flexibly handle to ensure customer benefits.

3. Payment method

3.1 Payment regulations

Before confirming the order, customers can review all information: product, quantity, price, delivery and payment methods.

Tri Viet ensures transparency – safety – security for all transactions.

Information about returns, warranties and obligations of both parties are clearly published on the website.

3.2 Payment methods

Cash on delivery (COD): You receive the goods and pay directly to the delivery staff (including shipping fees if any).

Online payment (Bank transfer): You can safely choose the form of bank transfer before receiving the goods so that the delivery and receipt takes place completely and conveniently. Order online via the website triviettea.com or Hotline, Tri Viet team will call to confirm before delivery.